A DIFFERENT SORT OF APPROACH
We think that all business should have a set of core values. And we’re no different. Of course we want to provide you with all of the services and assurances you’d expect from a full service accounting firm. But we also want do so in a way that’s engaging and interesting. In a way that means we can use our experience to best serve your personal or business ambitions. And in a way that always takes the time to understand your needs first.
And we go a step further. Two of our key values are ‘Having fun. Being bold.” We think that tells you all you need to know about our approach to working with you. And here’s how that looks in practice:
The first meeting
This is all about you. We love to get to know you a little bit over lunch but we’re equally happy to chat over the phone or a cup of tea. We’ll bring a blank page, an open mind and, because we’ll be mainly listening to you, this meeting will be absolutely free and with no obligation. Just happy to get to know you…
We all spend a lot of time at work so it’s really important to us that we all get along. That’s why we’ve worked really hard to build a team at Ripe that share with a tremendous bond (and a superb work ethic!) Because if we enjoy working with our team, we think you will too.
We’re obsessed by great client service. As part of our unending dedication to serving you promptly and efficiently, we’ll always respond to your enquiries within 24 hours. We’ll also make sure that you can always contact us when you need to.
And we hate missing deadlines. So whilst we don’t really like nagging you sometimes we just have to. We think it’s good for you (and you’ll thank us in the long run…!)
We’ll carry out a full tax planning review every year you’re with us as standard. We’ll make sure you’re up to speed with all the latest tax developments and that you’re taking advantage of the opportunities available. Just part of the service.
In short: no surprises. We like to work on fixed fees for specific services and always agree the terms before we’ve started the work. Transparency and openness are the watchwords, here. Though we’re happy to bill you with an hourly rate if you prefer (and we’ll provide you with a full breakdown of our time records whenever you need it).
We encourage you to set up monthly standing orders so that half the year you are in credit and half the year in debt. This works particularly well if you are paying on a fixed fee basis. Otherwise we expect payment within seven days of the fee note date.
However we can also offer you the use of a loan facility (via an independent finance company) to pay your fees. Just let us know if you’d like to talk to us about a loan.
When you become a client you might want to sign up to our insurance scheme which covers the cost of any tax investigations. So if the HMRC were to randomly select you, at least you won’t have to worry about our fees. Feel free to get in touch to find out more about this cover.